August 2026
Shopify Store Management
Your VA Buddy
Inventory synchronization, catalog optimization, SEO structure, platform analytics, and app integrations — plus auditing storefront performance and resolving checkout friction.
Work Experience
Ten-plus years of keeping operations, customers, and records in order.
From busy service floors to remote e-commerce support — the same habits carry through: accuracy, follow-up, and clear documentation.
July 2026 – Present
Web Assistant / E-Commerce Support
Your VA Buddy · Freelance
Hands-on e-commerce training and store support: product listing updates, collection setup, inventory checks, variant creation, pricing adjustments, and image uploads.
- Maintained accurate titles, descriptions, tags, SKUs, and catalog information.
- Completed competitor and keyword research to improve product content and visibility.
- Handled storefront updates, navigation changes, and merchandising tasks.
- Reviewed product and stock details to flag missing, outdated, or inconsistent entries.
December 2023 – December 2025
Customer Service Specialist
East African Development Company · Full-Time
Handled customer accounts and daily inquiries through email, chat, and other support channels.
- Managed 60+ support requests per day with clear communication and timely follow-up.
- Built internal guides and FAQs that cut resolution time by nearly one third.
- Kept customer records organized across CRM platforms and shared recurring feedback.
- Worked with developers during system updates, contributing to a 20% drop in software-related issues.
January 2018 – January 2023
Small Business Strategist
Daet Public Market · Full-Time
Five years across customer service, administration, and day-to-day business operations for local merchants.
- Coordinated merchant support, order fulfillment, supplier follow-ups, and inventory monitoring.
- Researched customer preferences and competitor offerings to improve product visibility.
- Prepared basic financial and operational reports for owners.
- Advised on stock control, cash flow tracking, and customer retention.
June 2015 – August 2017
Beverage Service Specialist
Seyidoglu · Full-Time
Guest service and inventory activities in a busy café environment with strict quality and presentation standards.
- Monitored stock levels, ran regular counts, and followed rotation practices to reduce waste.
- Processed cash and digital payments and kept transaction records organized.
- Supported seasonal promotions, displays, and menu updates.
- Trained new staff on preparation, service procedures, and food safety.
March 2013 – April 2015
Customer Experience Specialist
Papparoti · Full-Time
Café operations and guest service, guiding baristas through regular and peak shifts.
- Coached teammates on beverage preparation, equipment use, and hygiene practices.
- Coordinated orders and task assignments during rush periods.
- Tracked ingredients and supplies and arranged replenishment.
- Trusted with team lead duties during busy operating hours.
January 2010 – January 2012
Support Staff
Magic Fitness · Full-Time
Front desk, member relations, scheduling, and office support for a health and wellness facility.
- Coordinated classes and appointments while maintaining accurate calendars and records.
- Improved class attendance through organized scheduling and member follow-ups.
- Assisted with social media updates and local promotions.
- Streamlined registration and renewal procedures.
Trainings & certifications
August 2026
Virtual Assistant Professional Certification
Your VA Buddy
Google Workspace coordination, project tracking in Asana and Trello, outreach methods, task prioritization, and cross-functional hand-offs.
February 2026
Real Estate Virtual Assistant
Freelance Academy
Property database administration, CRM setup, market research, listing management, and portfolio visibility marketing.
1994 – 1997
Associate Degree in AB Mass Communication
Far Eastern University
Graduated with honors (3.5 GPA). Coursework in communication, public relations, media management, and digital storytelling.